Recently I wanted to buy some new shoes. I had ordered some shoes from a place called zappos.com, and was thrilled with the experience: they had a good price on the shoes I wanted, and shipping was free – and my shoes showed up in two days. I have friends who had similarly positive experiences from ordering from zappos.com, so I didn’t think twice about where to go when I needed some new shoes. Yes, needed.
So I ordered my shoes, and got a good price. Then a few minutes later, I noticed that they have a 110% Price Protection Policy. I looked around and quickly found the same shoes somewhere else for about $12 cheaper. So I called zappos.com, and the helpful customer service representative gave me $14, and even upgraded my shipping to two day. The call took about five minutes…no red tape, fine print or the like.
It’s always worthy of note when a company “gets” customer service.
Renee said,
April 18, 2005 @ 3:03 pm
That is totally cool. I’ll have to remember that website.
pete said,
April 30, 2005 @ 4:53 am
You could also try out http://www.totalfootwear.com which features the products available from zappos.com and shoes.com.
It’s not quite a ’shopping comparison’ site but it can help you to make sure you are getting a good deal.
Abba said,
July 22, 2005 @ 12:59 pm
Yes, Zappos.com is clearly the best place for shoes online, bar none. Their service is AMAZING.
A really pleasant surprise!
Ben said,
August 10, 2005 @ 10:10 pm
Yes, I buy all my dress shoes from zappos.com. They have a 365 day return policy and free shipping on the returns. I’ve never had a problem with them, and their customer service has been great. It’s been refreshing to see such a customer service-focused organization.
Pete said,
July 31, 2006 @ 1:27 pm
http://www.totalfootwear.com is now even bigger and features the products available from zappos.com, shoes.com and shoebuy.com.
This means that you can comparison shop the biggest three footwear merchants on the net on a single site.